Beyond delivering quality clinical content, our mission is to continually provide support to the telephone triage industry and our customers. Below you will find links to articles and reference materials to assist you in your day to day operations. All of the items were either written or published by members of Schmitt-Thompson team or have been reviewed by STCC leadership.
Articles & Research – regarding telephone triage, content, documentation,
Clinical Update for Telephone Triage Nurses – bi-monthly newsletters
Books & Reference Materials – for call centers and physician practices.
Conferences & Presentations – learning and networking opportunities.