• Triage Guidelines

    Triage Guidelines

    Telephone triage guidelines – a decision support tool for telephone care providers.

  • Widely Used Guidelines

    Widely Used Guidelines

    The guidelines are used in over 95% of medical call centers in North America

  • Guideline Benefits

    Guideline Benefits

    The guidelines assist the telephone care provider through the data collection, triage, decision-making, disposition selection and advice giving processes.

The Authors

David Thompson, MD

David Thompson, MD is board certified in both Internal Medicine and Emergency Medicine. He serves as part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. He also serves as Chief Medical Information Officer for Schumacher Clinical Partners, providing strategic guidance and leadership in the areas of technology, medical coding, compliance, and education.

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Barton Schmitt, MD

Barton Schmitt, MD wrote the first book on pediatric telephone triage in 1980. He is a practicing pediatrician and has served as the Medical Director of the Pediatric Call Center at Children’s Hospital of Colorado since 1988. The call center covers evening and weekend calls for over 500 pediatricians and family physicians in Colorado and Wyoming.

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