Drs. Schmitt and Thompson created a newsletter for telephone triage nurses to address a need identified by triage nurses and call center leadership for regular communications regarding relevant topics in telephone triage. This quarterly newsletter contains health information about hot media topics, changes to the triage content, and specific clinical/triage protocols.  We hope you find it useful!

Current Issues

PDF Archive

• Pediatric Respiratory Assessment Refresh! | October 2021

• Heat Wave Emergencies | July 2021

• COVID-19 and Influenza What’s Different and What’s the Same? | January 2021

• COVID-19 and Influenza: Double Trouble this Winter | December 2020

• Telephone Triage Nurses and Telemedicine Providers: Strategies for Teamwork in Pediatric Office Practice | October 2020

• Telehealth Triage - Getting to Yes | September 2020

• Providing Meaningful Feedback for the Telephone Triage Nurse | July 2020

• Patient Satisfaction and Service Recovery | January 2020

• E‐Cigarettes and Vaping | October 2019

• Fever Phobia Revisited | July 2019

• Triage of the Anxious Caller – Communication is Key! | March 2019

• Call Center Metrics for Meeting the Quadruple Aims | October 2018

• Review and Documentation of Patient’s Medical History: How Much is Necessary During Telephone Triage? | June 2018

• Rectal Thermometry to Confirm Fever in Babies Under 3 Months | March 2018

• When Antibiotics are Not Needed | September 2017

• “Dry Drowning” | June 2017

• Improving Health Literacy Skills in your Call Center | March 2017

• When Time is of the Essense | Efficiency Tips for Phone Triage | Decemer 2016

• Asking the Right Questions at the Right Time | July 2016

• “Mutant” Head Lice Reports Drive Triage Nurses “Buggy” | May 2016

• Zika Virus - Preparing your Call Center for Patient Questions | February 2016

• Salmonella Outbreak and Food-borne Illness | September 2015

• COPD Post-Hospitalization Triage and Follow-Up | March 2015

• Smoking Cessation - Tips for Helping Callers Quit | October 2014

• Enterovirus - D68 Assocaited with Severe Respiratory Illness in Children | September 2014

• Measles Outbreak - How to “Spot” | July 2014

• Triage of Patients with Heart Failure - Hospitalization | April 2014

• The Polar Vortex and Frostbite | January 2014

• Nasal Congestion, Saline, and Suction | March/ April 2013

• Risk Management Checklist for Call Centers | November/ December 2012

• West Nile Virus | September/ October 2012

• Whooping Cough | July/August 2012

• Treating Coughs in Childhood | March/April 2012

• Coughing Children: How to Reassure Callers" | January / February 2012

• The Neti Pot and Primary Amebic Meningoencephalitis; Maximum Acetaminophen Dosing | November/December 2011

• Delayed Skin Rashes - Children Taking an Antibiotic | July/August 2011

• Radiation Guidance for Callers | March/April 2011

• Hand-Only CPR, Colds and Flu | November/December 2010

• Head Lice | September/October 2010

• Headache in Adults | July/August 2010

• Pollen Allergies | May/June 2010

• Head Injuries in Children | March/April 2010