Conferences & Presentations

Presentations provided by Dr. Thompson

  • Telemedicine: A New Model for Healthcare Delivery

  • Health Literacy

  • HIPAA and HITECH – Information Privacy and Security

  • Documentation – Critical to the Success of Your Physician Group

  • Top 10 Documentation Mistakes – Improving the Documentation for Your Physician Group

  • Technology on the Run – Apps for Productivity and Healthcare

  • Healthcare 2011: A to Z. An Update for Telephone Triage Nurses

  • Patient Satisfaction – Teaching to the Test

  • Telephone Triage – Your Quality Improvement Toolbox

  • Dangerous Symptoms of Pregnancy. Clinical Case Studies in Telephone Triage.

  • Telephone Triage – Clinical and Documentation Strategies for Risk Management

  • Healthcare 2008: A to Z. An Update for Telephone Triage Nurses.

  • Benchmarking Call Center Performance.

  • First Aid Update  for Telephone Triage Nurses

  • Principles of Triage Decision-Making

  • Pediatric Injuries: Looking Through the Caller’s Eyes.

  • Healthcare 2006: A to Z.

  • Dangerous Diseases and Symptoms Not to Miss

  • Telephone in Primary Care

  • Poisoning – An Approach to Diagnosis and Initial Treatment

  • Injuries: Looking Through the Caller’s Eyes.

 

Presentations provided by Dr. Schmitt

  • Medical Call Centers: How to Meet the Quadruple Aim

  • Risk Management for Telephone Triage: Preventing Medical Liability

  • Pediatric Home Care Advice Skills: How to Empower Parents

  • Pediatric Symptom Checker: Preventing Unnecessary Calls

  • Pediatric Handouts: Reducing Call Times and Callbacks

  • Quality Improvement Projects in a Pediatric Call Center

  • 12 Pediatric Infections Not to Miss

  • Anaphylactic reactions and telephone triage

  • Fever, Fever Phobia  and telephone triage

  • Dangerous Neurological symptoms

  • Dangerous Respiratory symptoms

  • Dangerous Gastro-intestinal symptoms

  • Dangerous Dermatologic symptoms

  • Dangerous Newborn symptoms

  • Dangerous Muscle-skeletal symptoms

  • After-Hours telephone triage systems

  • Office-Hours telephone triage systems

  • Prioritizing incoming calls

  • Role of the Medical Director of an After Hours Call Center

  • Telephone Medicine: Future Trends

  • Major Changes in Pediatric Clinical Content: Yearly Update Reports for Nurses (2000-2020)