After Hours

After Hours Telephone Triage Guidelines

This professional version is used in more than 400 medical call centers across North America.  It is written for use by physicians and nurses in support of after hours telephone triage calls.


The set contains:

  • 343 adult topics
  • 323 pediatric topics


Each protocol is structured to include:

  • A Symptom Definition
  • Initial Assessment Questions
  • Triage Assessment Questions
  • Targeted Care Advice*
  • Background Information
  • First Aid (if appropriate)
  • References
  • Search Words

*Targeted advice is relevant to the patient’s symptoms and disposition.  It reduces nurse time searching for appropriate advice statements.

Typical clients: medical call centers that serve hospitals, health plans, or physicians, government programs; medical call center software vendors; EMR vendors