Books

Books


Authored by Drs. Schmitt and Thompson

Adult Telephone Protocols, Office Version  – 4th Edition, 2018

My Child is Sick: Expert Advice for Managing Common Illnesses and Injuries. 2nd Edition, 2016.

  • Barton D. Schmitt, MD, FAAP
  • Available at local bookstores and through Amazon, www.amazon.com

Pediatric Telephone Protocols, Office Version – 16th Edition, 2018


Additional References for Call Centers and Practices

The Art and Science of Telephone Triage: How to practice nursing over the phone

  • Authors: Carol Rutenberg RN and M. Elizabeth Greenberg RN
  • Published by Telephone Triage Consulting, Inc, 2012 (http://www.telephone-triage.com)
  • Endorsed by the American Academy of Ambulatory Care Nursing (AAACN)
  • Available through Amazon, www.amazon.com

Breastfeeding Telephone Triage and Advice, 3rd Edition, 2019

  • Author: Maya Bunik, MD, MSPH, FABM, FAAP
  • Available through the American Academy of Pediatrics; www.aap.org/bookstore

Pediatric Nurse Telephone Triage: A Companion To Pediatric Telephone Protocols

  • Author: Andrew R. Hertz, MD, FAAP
  • Available through the American Academy of Pediatrics; www.aap.org/bookstore

Scope and Standards of Practice for Professional Telehealth Nursing Paperback, 2018

  • American Academy of Ambulatory Care Nursing (AAACN; Author)
  • Scope and Standards Revision Team (Editor)
  • Available through AAACN and through Amazon, www.amazon.com