Articles
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- Pediatric Call Centers Fast-Track Urgent Care
- Upgrade Office Triage to Expedite Care
- Call Prioritization Index v2
- Decreasing ER Utilization with Nurse Telephone Triage (5/2014)
- Pediatric Call Centers: Future Trends
- Clinical Content – Important Aspects (2015)
- The Case for Publicly Funded Medical Call Centers (7/2009)
- Medical Call Center Benchmarking Report – Excerpt: Top 40 Adult and Pediatric Protocols
- Telephone Triage Liability: Protecting Your Patients and Your Practice from Harm
- Getting Paid for Nurse Telephone Care, Andrew Hertz, MD, FAAP
- American Academy of Pediatrics (AAP) Policy Statement – Payment for Telephone Care