Articles & Research
Click on an article to download it in Adobe PDF format
- Pediatric Call Centers Fast-Track Urgent Care
- Upgrade Office Triage to Expedite Care
- Call Prioritization Index v2
- Decreasing ER Utilization with Nurse Telephone Triage (5/2014)
- Pediatric Call Centers: Future Trends
- Clinical Content – Important Aspects (2015)
- The Case for Publicly Funded Medical Call Centers (7/2009)
- Medical Call Center Benchmarking Report – Excerpt: Top 40 Adult and Pediatric Protocols
- Telephone Triage Liability: Protecting Your Patients and Your Practice from Harm
- Getting Paid for Nurse Telephone Care, Andrew Hertz, MD, FAAP
- American Academy of Pediatrics (AAP) Policy Statement – Payment for Telephone Care
Citations of Published Articles using Schmitt Clinical Content
- Barber JW, King WD, Monroe KW, Nichols MH.
Evaluation of emergency department referrals by telephone triage.
- Belman S, Chandramouli V, Schmitt BD, Poole SR, et al.
An assessment of pediatric after-hours telephone care: a 1-year experience.
Arch Pediatr Adolesc Med. 2005;159(2):145-149.
- Belman S, Murphy J, Steiner J, Kempe A.
Consistency of triage decisions by call center nurses and adherence to protocol by call center nurses.
Amb Pediatrics. 2002;2(5):396-400.
- Bunik M, Glazner JE, Chandramouli V, Emsermann CB, Hegarty T, Kempe A.
Pediatric telephone call centers: how do they affect health care use and costs?
Pediatrics. 2007 Feb;119(2):e305-13.
- Kempe A, Dempsey C, Whitefield J, et al.
Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center.
Arch Pediatr Adolesc Med. 2000;154:355-360.
- Kempe A, Dempsey C, Hegarty T, et al.
Reducing after-hours referrals by an after-hours call center with second-level physician triage.
Pediatrics. 2000;106(1 Pt 2):226-230.
- Kempe A, Luberti A, Hertz A, et al.
The delivery of pediatric after-hours care by call centers: a multicenter study of parental perceptions and compliance.
- Kempe A, Luberti A, Belman S. et al.
Outcomes associated with pediatric after-hours care by call centers: a multicenter study.
Amb Pediatrics. 2003; 3(4), 211-217.
- Kempe A, Bunik M, Ellis J, Magid D, Hegarty T, Dickenson LM, Steiner JF.
How safe is triage by an after hours telephone call center?
Pediatrics. 2006; 118: 457-463.
- Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, et al.
After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices.
- Scarfone R, Luberti A, Mistry R.
Outcomes of children referred to an emergency department by an after-hours call center.
Pediatr Emerg Care. 2004;20:367-372.