Consistent Clinical Advice at Every Contact Point
Consumers have multiple sources to obtain information about symptoms and corresponding care advice: their physician’s office, a health system or insurance-based medical call center, the Internet and their smartphone. Drs. Schmitt and Thompson recognized the need for consistent clinical content for each scenario and have authored guideline sets for use by several different audiences.
- After hours and managed-care call centers (After Hours guidelines)
- Physician offices (Office Hours guidelines
- Consumers (web or mobile device triage symptom checker)
Although the clinical information sets are written for distinctly different audiences, the triage questions and care advice are consistent and drive similar actions based upon presenting symptoms.