Medical Call Centers

Organizations Sponsoring Medical Call Centers

Schmitt-Thompson Clinical Content licenses its triage protocols to several call center software vendors and outsourcing service providers. The advantage of working with these partners is being assured of current content, licensed (legally) from STCC.

“I just wanted to drop you a line to Thank You for the Ebola guideline. In this province alone we have several hundred residents traveling to oil fields in West Africa every month so this has garnished significant attention from local health authorities. We have changed our scripting on our provincial Healthline to ask every caller if there has been any recent travel to areas at risk. The protocol is wonderful. Our Medical Directors are also very pleased with the content. Just wanted to send along my appreciation.”

Charlene Slaney
President FONEMED North America Inc. / Chief Clinical Officer

Service Providers

These organizations provide triage and other fee-based call center services. Some use the After Hours algorithms only; others offer both After Hours and Office Hours.

Carenet Healthcare Services

Citra Health Solutions

CHN Nurse Triage Services



Sykes Assistance Services (Canada)

Team Health


There are also many hospital-based call centers which provide fee-based triage services on a local basis. If you are looking for a local triage service provider, please contact STCC at