With the rise of consumer-driven health care, more people are seeking online support for their medical decisions. “Healthseekers” are an ever-growing population segment, many of whom are more comfortable seeking healthcare answers online than via the phone.  For this reason, Schmitt-Thompson authored HouseCalls / Symptom Checker, self care guides for use by consumers and patients.  It is already in use by more than 150 hospitals, healthplans and practices. 

The HouseCalls content is consistent with our Office and After Hours protocols, so your physicians are already familiar and comfortable with the flow and logic of these guides. Incorporating useful tools on your website and patient portal is a core component of patient retention and loyalty.

The advantages of implementing HouseCalls / Symptom Checker on your website or patient portal:

• Gives patients instant access to symptom decision-making 24 hours per day
• Reduce after-hours and office-hours phone calls (more than 50% of patients/parents would have called their doctor's office had HouseCalls not been available)
• Increases value of your website/portal in the eyes of your customer; repeat utilization
• Establishes loyalty to your organization, not a third-party vendor

See more research in the HouseCalls / Symptom Checker content set description.