The Schmitt-Thompson Office Hours and After Hours protocols (book format) are already in use by more than 10,000 physician practices and are regarded as the ‘gold standard’ for providing telephone care.  Offering these content sets on your physician portal adds value be replacing the need for physicians to purchase the reference books.  Access to the protocols within or across practices provides consistent clinical decision support in a just-in-time manner for practice workflows.

Recent developments allows physicians to charge for telephone evaluation and management of patients.  So it’s more important than ever for physicians to be able to document telephone encounters.  The Schmitt-Thompson content guides the decision-making process.  Be sure your portal offering supports the steps necessary to capture this revenue source and code it properly (CPTs 99441 through 99444).

New to Triage? STCC consultants have worked in telephone triage for more than 20 years.  They can assist you with content formatting and process flow templates to optimize usability and ease of documentation.