Reference Library

Authored by Drs. Schmitt and Thompson

 

Pediatric Telephone Protocols, Office Version – 15th Edition, 2016

Barton D. Schmitt, MD, FAAP
Available through the American Academy of Pediatrics, www.aap.org/bookstore

 

Adult Telephone Protocols, Office Version  – 3rd Edition, 2013

David A. Thompson, MD, FACEP
Available through the American Academy of Pediatrics, www.aap.org/bookstore

 

My Child is Sick: Expert Advice for Managing Common Illnesses and Injuries. 2nd Edition, 2016.

Barton D. Schmitt, MD
Available at local bookstores and through Amazon, www.amazon.com

 

Additional References for Call Centers and Practices

Breastfeeding Telephone Triage and Advice, 2nd Edition

Author: Maya Bunik, MD, MSPH, FABM, FAAP
Available through the American Academy of Pediatrics; www.aap.org/bookstore

 

Pediatric Nurse Telephone Triage: A Companion To Pediatric Telephone Protocols

Author: Andrew R. Hertz, MD, FAAP
Available through the American Academy of Pediatrics; www.aap.org/bookstore

 

The Art and Science of Telephone Triage: How to practice nursing over the phone

Authors: Carol Rutenberg RN and M. Elizabeth Greenberg RN
Published by Telephone Triage Consulting, Inc, 2012
Endorsed by the American Academy of Ambulatory Care Nursing; http://www.telephone-triage.com