Articles
(click on an article to download it in Adobe PDF format)

• The Case for Publicly Funded Medical Call Centers (7/2009)
• Clinical Content – Important Aspects (10/1/2008)
• Medical Call Center Benchmarking Report – Excerpt: Top 40 Adult
  and Pediatric Protocols
• Telephone Triage Liability: Protecting Your Patients and Your Pratice from Harm
• Getting Paid for Nurse Telephone Care, Andrew Hertz, MD, FAAP
• American Academy of Pediatrics (AAP) Policy Statement - Payment for Telephone Care

Citations of Published Articles using Schmitt Clinical Content

Barber JW, King WD, Monroe KW, Nichols MH.  Evaluation of emergency department referrals by telephone triage. Pediatrics. 2000;105:819-821.

Belman S, Chandramouli V, Schmitt BD, Poole SR, et al. An assessment of pediatric after-hours telephone care: a 1-year experience. Arch Pediatr Adolesc Med. 2005;159(2):145-149.

Belman S, Murphy J, Steiner J, Kempe A.  Consistency of triage decisions by call center nurses and adherence to protocol by call center nurses.  Amb Pediatrics. 2002;2(5):396-400.

Bunik M, Glazner JE, Chandramouli V, Emsermann CB, Hegarty T, Kempe A. Pediatric telephone call centers: how do they affect health care use and costs? Pediatrics. 2007 Feb;119(2):e305-13.

Kempe A, Dempsey C, Whitefield J, et al.  Appropriateness of urgent referrals by nurses at a hospital-based pediatric call center.  Arch Pediatr Adolesc Med. 2000;154:355-360.

Kempe A, Dempsey C, Hegarty T, et al. Reducing after-hours referrals by an after-hours call center with second-level physician triage. Pediatrics. 2000;106(1 Pt 2):226-230.

Kempe A, Luberti A, Hertz A, et al.  The delivery of pediatric after-hours care by call centers:  a multicenter study of parental perceptions and compliance.  Pediatrics. 2001;108:1-7.

Kempe A, Luberti A, Belman S. et al.  Outcomes associated with pediatric after-hours care by call centers:  a multicenter study.  Amb Pediatrics.  2003; 3(4), 211-217.

Kempe A, Bunik M, Ellis J, Magid D, Hegarty T, Dickenson LM, Steiner JF. How safe is triage by an after hours telephone call center? Pediatrics. 2006; 118: 457-463.        

Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, et al. After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92(5):670-9.

Scarfone R, Luberti A, Mistry R. Outcomes of children referred to an emergency department by an after-hours call center. Pediatr Emerg Care. 2004;20:367-372.