Consistent Clinical Advice at Every Contact Point
Patients/callers have four sources for decision support information: their physician’s office, a medical call center, the Internet and their smartphone. Drs. Schmitt and Thompson recognized the need for consistent clinical content for each scenario and have authored protocol sets for use by several different audiences.
- After hours and managed-care call centers (Telephone Triage Protocols – After Hours)
- Physician offices (Telephone Triage Protocols – Office Hours)
- Consumers, including parents, grandparents, teens, and adults (Symptom Checker, SymptomMD and Parent Advice Messages)
Although the clinical information sets are written for distinctly different audiences, the triage questions and care advice are consistent and drive similar actions based upon presenting symptoms.