Drs. Schmitt and Thompson created "Clinical Update for Telephone Triage Nurses“ to address a need identified by triage nurses and call center leadership for regular communications regarding relevant topics in telephone triage. This bimonthly newsletter contains health information about hot media topics, changes to the triage content, and specific clinical/triage protocols.

Clinical Update for Telephone Triage Nurses
(click on an article to download it in Adobe PDF format)

Current Issue:

• May/June 2010: Pollen Allergies

Previous Issues:

• March/April 2010: Head Injuries in Children
• September/October 2009: H1N1 Flu - The 10 Most Common Pediatric Calls
• July 2009: Acetaminophen
• May 2009: H1N1 Influenza (Swine Flu)
• Telephone Lines April 2009 - Swine Flu
• March/April 2009: Vomiting
• January/February 2009: Hand Off Communications: SOAP and S-SOAP-Q
• November/December 2008: Hand-off Communications: SBAR
• September/October 2008: Hives
• July/August 2008: Bee, Wasp, Hornet and Yellow Jacket Stings
• May/June 2008:  Pediatric Fever, Preventing Over-Referrals to the
  Emergency Department
• March/April 2008:  Management of Allergic Rhinitis; Cetirizine (Zyrtec) and Ketotifen (Zaditor, Alaway)
• February 2008: American Heart Month; heart attack Symptoms; Influenza Activity 2008; Exubera – Inhaled Form of Insulin no longer available
• January 2008:  Frostbite and Cold Injury (Hypothermia);  FDA Releases Recommendations regarding OTC Cough and Cold Medications
• December 2007: OTC Cough and Cold Medications; Honey as a Cough Syrup
• November 2007: MRSA, MethicilliniResistant Staphylococcus Aureus