Protocol Content Sets: Schmitt-Thompson Clinical Content - Triage Content Sets, Pediatric Protocols, Adult Protocols, Schmitt Protocols

CONTENT SETS

Triage Protocols - After Hours		Triage Protocols - Office Hours

HouseCalls / Symptom Checker		Parent Advice Messages

Consistent Clinical Advice
at Every Contact Point

Patients/callers have three sources for decision support information: their physician’s office, a medical call center or the Internet. Schmitt and Thompson recognized the need for consistent clinical content sets for each scenario and have authored protocol sets for use by:

After hours and managed-care call centers (Triage Protocols – After Hours version)
Physician offices (Telephone Protocols – Office Hours version)
Consumers: parents, grandparents, teens, adults (HouseCalls / Symptom Checker and Parent Advice Messages)

Although the clinical information sets are written for distinctly different audiences, the triage questions and care advice are consistent and drive the same actions based upon the symptoms at hand.

The Schmitt-Thompson Difference

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Testimonial

“We partnered with Schmitt and Thompson for use of their protocols in 2001. It was the turning point for sales of our nurse triage software. They’ve become the gold standard for telephone triage.”

Les Mortensen, President
LVM Systems, Inc.

www.lvmsystems.com