AAACN (American Academy of Ambulatory Care Nursing)
April 6-9, 2011 in San Antonio, TX, www.aaacn.org

Healthcare Call Center Times
June 22-24, 2011, Cleveland, OH, www.hmrpublicationsgroup.com

AAP (American Academy of Pediatrics) - Section on Telehealth Care (SOTC)
AAP National Conference
October 2010, www.aap.org/sections/telecare

LVM Systems Users’ Conference
October 2010, Scottsdale, AZ, www.lvmsystems.com/news.php

Presentations provided by Dr. Thompson

• Telephone Triage – Your Quality Improvement Toolbox
• Dangerous Symptoms of Pregnancy. Clinical Case Studies in Telephone Triage.
• Telephone Triage - Clinical and Documentation Strategies for Risk Management
• Healthcare 2008: A to Z. An Update for Telephone Triage Nurses.
• Benchmarking Call Center Performance.
• First Aid Update  for Telephone Triage Nurses
• Principles of Triage Decision-Making
• Pediatric Injuries: Looking Through the Caller’s Eyes.
• Healthcare 2006: A to Z. 
• Dangerous Diseases and Symptoms Not to Miss 
• Telephone in Primary Care 
• Poisoning – An Approach to Diagnosis and Initial Treatment
• Injuries: Looking Through the Caller’s Eyes.

Presentations provided by Dr. Schmitt

• Quality Improvement Projects in a Pediatric Call Center
• 12 Pediatric Infections Not to Miss
• Telephone Visits or Encounters: Basic Knowledge
• Anaphylactic reactions and telephone triage
• Fever and telephone triage
• Dangerous Neurological symptoms
• Dangerous Respiratory symptoms
• Dangerous Gastro-intestinal symptoms
• Dangerous Dermatologic symptoms
• Dangerous Newborn symptoms
• Dangerous Musculo-skeletal symptoms
• Telephone Calls and preventing medical liability
• After-Hours telephone triage systems
• Office-Hours telephone triage systems
• The Telephone Visit: an introduction to telephone triage and advice
• Prioritizing incoming calls
• Role of the Medical Director of an AHCC
• Telephone Medicine: Future Trends
• PTTA Yearly Update Reports: 2000-2008