AAACN (American Academy of Ambulatory Care Nursing)
May 3-6, 2010 in Las Vegas, NV, www.aaacn.org

PRTTT (Physician Referral & Telephone Triage Times)
June 16-18, 2010, Atlanta, GA, www.hmrpublicationsgroup.com

AAP (American Academy of Pediatrics) - Section on Telehealth Care (SOTC)
AAP National Conference
October 2010, www.aap.org/sections/telecare

LVM Systems Users’ Conference
October 2010, Scottsdale, AZ, www.lvmsystems.com/news.php

Presentations provided by Dr. Thompson

• Healthcare 2008: A to Z. An Update for Telephone Triage Nurses.
• Benchmarking Call Center Performance.
• First Aid Update  for Telephone Triage Nurses
• Principles of Triage Decision-Making
• Pediatric Injuries: Looking Through the Caller’s Eyes.
• Healthcare 2006: A to Z. 
• Dangerous Diseases and Symptoms Not to Miss 
• Telephone in Primary Care 
• Poisoning – An Approach to Diagnosis and Initial Treatment
• Injuries: Looking Through the Caller’s Eyes.

Presentations provided by Dr. Schmitt

• Anaphylactic reactions and telephone triage
• Fever and telephone triage
• Dangerous Neurological symptoms
• Dangerous Respiratory symptoms
• Dangerous Gastro-intestinal symptoms
• Dangerous Dermatologic symptoms
• Dangerous Newborn symptoms
• Dangerous Musculo-skeletal symptoms
• Telephone Calls and preventing medical liability
• After-Hours telephone triage systems
• Office-Hours telephone triage systems
• The Telephone Visit: an introduction to telephone triage and advice
• Prioritizing incoming calls
• Role of the Medical Director of an AHCC
• Telephone Medicine: Future Trends
• PTTA Yearly Update Reports: 2000-2008