This professional version is used in more than 400 medical call centers across North America. It is written for use by physicians and nurses in support of after hours telephone triage calls.
The set contains:
- 288 adult topics
- 262 pediatric topics
Each protocol is structured to include:
- A Symptom Definition
- Initial Assessment Questions
- Triage Assessment Questions
- Targeted Care Advice*
- Background Information
- First Aid (if appropriate)
- References
- Search Words
*Targeted advice is relevant to the patient’s symptoms and disposition. It reduces nurse time searching for appropriate advice statements. |
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Worthy of Note
Reviewed: input from more than 200 practicing physicians in general and emergency medicine, sub-specialists, call center nurse managers and medical directors
Referenced: updated yearly and referenced to the current medical literature
Researched: Published, peer-reviewed articles show consistent quality of call management using these algorithms. Outcome research is also used to update clinical content annually. |
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Typical clients: medical call centers that serve hospitals, health plans, or physicians, government programs; medical call center software vendors; EMR vendors
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